Factors affecting Customers Decision for taking out Bank loans in Ahmedabad - Free Essay Example

à ¢Ã¢â€š ¬Ã…“Factors affecting Customerà ¢Ã¢â€š ¬Ã¢â€ž ¢s Decision for taking out Bank loans in Ahmedabadà ¢Ã¢â€š ¬Ã‚  EXECUTIVE SUMMARY Purpose: The recent global financial crisis has highlighted the intense competition between banks for attracting customers; thus, research on selection criteria used by customers to choose a bank for doing business has been enriched with new methodologies, findings and recommendations for both banks and customers. This is ever more important when we take into account that banks and generally the financial system have lost their reputation and credibility, as a result of certain financial transactions which brought about the economic crisis. Hence, the banking industry appears as one of the most rapidly emerging sectors needing to identify the main factors that lead to maintenance of existing customers and ways to attract new ones. Methodology: This is carried out using quantitative survey of 150 respondents of the Ahmedabad city. Each respondent are personally contacted to fill up the questionnaire. Finding: Out of 150 respondents, 86.7% respondents have received a loan, and 13.3% respondents have not received a loan. This confirms that most of the respondents have received a loan but few of them have not actually received but they consider the important factors for receive a loan. Respondents are considering loan factor, competitive interest rates as one of the most important parameter. In t value is positive for parameter like, customer services professionalism and credibility of staff is good, potential customer complaints, variety of product- service provided by the bank, enough information about loan, time duration for loan, simpler procedure, total cost, ability to finance maximum to security (property), EMI Based capabilities, possibility of early repayment, no need of underwriting property, ability to provide insurance program to protect the payment of installments, competitive interest rates and privilege terms in comparison with other banks. So these parameter not only important but more than important for the customers. The association between respondents received a loan with demographic factor, man are 1.71 times more likely to take a loan than a women and in age group between 31-40 and 41-50, respondents are more likely to take a loan than other age group. Similarly, there is sufficient correlation exists between the variables to proceeds with the analysis for take a loan. For that twelve important factors have been extracted from twenty eight variables contributed about 62% variation in customers decision for taking out bank loan. Recommendation: Customers place more emphasis on factors like interest rates, installments and other factors like, total cost, simpler procedure. Therefore, such factors should be considered seriously by the banks in designing their marketing strategies by widening their branches and providing good customers services to customers. Since the age category between 41-50 has the most usage and more representation in the sample, banks should target its marketing mix toward this category. Bank should also focus on total cost, carried by customers to take out a loan due to higher competition in the market there are different scheme available for processing fees for the loan. Bank should require reduced interest rate on loans and high interest rate on savings and services offered. In this respect, Polish bank customers do not differ from customers of the banking industry in other countries. INDEX SR. NO PARTICULARS PAGE NO PART- I GENERAL INFORMATION 1 About the Industry 1.1 Introduction of Bank 1 1.2 Global Banking Sector 1 1.3 Indian Banking Sector 2 1.4 Growth in the industry 5 1.5 Banking structure in india 9 1.6 Types of Bank 10 1.7 Major Banks and products in Banking Sector 12 2 About the company 2.1 Introduction of Company 15 2.2 Market share and Management Pattern 20 2.3 Financial Highlights 21 3 Product Profile 23 PART-II INTRODUCTION OF THE STUDY 4 Introduction of the study 30 4.1 Literature review 32 4.2 Problem Statement and Importance of the Study 35 4.3 Objective of the Study 36 4.4 Background of the Study 37 4.5 List of Hypothesis 38 5 Research Methodology 5.1 Problem definition 39 5.2 Research design 39 5.3 Data Collection Method 41 5.4 Sampling design 41 5.5 Data Collection Instrument 42 5.6 List of Statistical Test used. 42 5.7 How to conduct statistical test 44 5.8 Limitations of the Study 46 6 Data Analysis and Interpretation 6.1 Descriptive Analysis 47 6.2 Inferential Analysis 51 7 Findings 71 8 Recommendation 74 9 Conclusion 76 10 Bibliography 77 11 Annexure 78-81 List of Table SR. NO PARTICULARS PAGE NO 1. Table: 1 Major banks in global banking sector 12 2. Table: 2 Major banks in public sector 13 3. Table: 3 Major banks in private sector 13 4. Table: 4 Shareholding pattern of axis bank 20 5. Table: 5 Management pattern of axis bank 20 6. Table: 6 Respondents receive a loan 47 7. Table: 7 Gender of respondents 47 8. Table: 8 Age group of respondents 48 9. Table: 9 Marital status 48 10 Table: 10 Education level 49 11. Table: 11 Employment status 49 12. Table: 12 Sector of employment 50 13. Table: 13 Annual income group 50 14. Table: 14 Personal property bend belonging to 51 15. Table: 15 Reliability test 51 16. Table: 16 One sample t test 53 17. Table: 17 Association of taking loan with demographic factor 58 18. Table: 18 KMO and Bartelttà ¢Ã¢â€š ¬Ã¢â€ž ¢s test 60 Table: 18.1 Communalities 61 Table: 18.2 Total variance explained 62 Table: 18.3 Component Matrix [Unrotated] 64 Table: 18.4 Component Matrix [Rotated] 67 List of Figure SR. NO PARTICULARS PAGE NO 1. Figure: 1 Banking structure in India 9 2. Figure: 2 Types of Bank 10 3. Figure: 3 Banking products and services 14 4. Figure: 4 Products of Bank 23 5. Figure: 5 Customer Decision Process 30 6. Figure: 6 Influence on customer decision 31 7. Figure: 7 Scree Plot 63

Horace Mann and College Admission

Horace Mann and College Admission October 12, 2013 How do you think college admissions counselors perceive Horace Mann? Yesterday, we wrote about the scandal at Horace Mann, a prestigious private school in New York City. To recap, a student at Horace Mann sent a disparaging letter about another student to a number of college admissions offices (presumably at the colleges the student has intentions of applying to). Of course, this is surely not the first time that a high school student has done such a thing. Theyre high school students, after all! Anyhow, Horace Mann has had quite the reaction to the vindictive letter. Theyve had a meeting with seniors and theyve sent a letter out to students and parents of students stating how this does not reflect the school and how this behavior cannot be tolerated. Unfortunately for Horace Mann, Business Insider, The Wall Street Journal, and New York Magazine among other news outlets have all published accounts of the scandal. This is not good press for the school. As stated in a letter from the Horace Mann college counseling office to seniors and parents of seniors, When a member of our community does something so egregious, it makes people question whats happening here. It feeds the perception that we are hypercompetitive to the point of being unhealthy. This isnt a good message for our students, our families, or for people who are on the outside looking in. Certainly, college admissions officers are included in this last group. It seems the college counseling office at Horace Mann is doing some PR damage controlbig time! Do you think that their intentions are good? Do you think that theyre too concerned with how others view them? Or do you think that they have good intentionsthat they genuinely think its disgusting that one of their students would do such a thing? Lastly, do you think they were surprised that one of their students would do such a thing? We dont! But were curious to hear your thoughts on the matter.

KFC Communication in Franchise Restuarants - Free Essay Example

Sample details Pages: 7 Words: 2027 Downloads: 1 Date added: 2017/06/26 Category Marketing Essay Type Analytical essay Did you like this example? This report attempts to look at the importance of communication in the world of one of the biggest franchise restaurant that is located in global scale, KFC. KFC is a fast food restaurant chain based in the United States. KFC has been a brand and operating segment, termed a concept of Yum! Brands , Inc since 1997. Don’t waste time! Our writers will create an original "KFC Communication in Franchise Restuarants" essay for you Create order The main aspects of business covered in this report are: business demographics, organizational goals, organizational culture and ethics, management of knowledge resources, group dynamics, meeting management, stakeholders, and networks. Communication is required both within and outside the corporate in order for the employers and the employees to get involved in as efficient and productive interaction and operation. Good communication enables accompany to locate and target its stakeholders and relate to them. I believe for a corporate to grow successfully, it must appreciate the vitality of communication training. There may be special procedures to prevent arguments, reasons to or not to employ people with diverse background, and such. Business Demographics Business demography is one of the key factors affecting business success. This is because businesses necessitate the differentiation of their products, depending on different characteristics of the population. KFC needs to find its own business demographics to attract customers in many ways. One example of their business demographics usage is the location of its shops. KFC used the demographics of local population and families to locate their stores in the optimal place possible. In a region, the whole building is being run as KFC restaurant (E.g. Quay St, Auckland Central), while some KFC shops are located within the Westfield, or other bigger markets. (E.g. Edmonton Rd, Te Atatu, Auckland) It is likely that the prosperity of each shop has varied the population of the potential customers, and considering those demographics, the company would have resulted the number to decide its shop sizes. Meanwhile, as people request more of nutrition information and processing methods ab out the products, KFC followed the customers needs to communicate with these potential customers. Theyve used methods of: Website https://www.kfc.co.nz/index.cfm?contentNodeID=423 Leaflet within the newspapers Television advertisement Since demographics are the statistical analysis used to identify markets for their goods and services, such communication method was an attempt to adapt into the market regarding to the business demographics (increased number of people requiring more information about the product). Such communication process promotes KFC to attract more customers, as theyve made their products more reliable, and this can ultimately result into the business growth. Organizational Goals NZ based KFC ©s main goal is to create the tastiest and best-loved chicken in New Zealand ( ©Copy Right 2010 KFC). To share the business objectives with all the staffs and the managers of the chain restaurants within New Zealand, KFC © uses several kinds of methods to communicate with their employees. Training programme: Every single KFC staff, even a part-time worker, needs to go through the training programme for the first few weeks of their work. However, the company continues the training throughout the entire career with KFC, providing life skills, technical skills, management skills and leadership coaching. One main reason for such intense training programme of KFC is to strengthen their sense of ownership, which includes holding firm on their business goals ( ©Copy Right 2010 KFC). Employees who went through these training programme will therefore concentrate on creating the tastiest and best-loved chicken (e.g. managers instruct staffs to use better-quality oil, part-time workers pay extra attention in food hygiene). Organizational culture and ethics Nowadays, the world is very much globalized that organizations inevitably encompass people from different culture and ethnic groups. It is the organizations role to have no barriers against individuals with different backgrounds. KFC New Zealand © requires all members of the organization to use English as their official language. To testify this, they have job interviews before they employ the workers. Such process is to allow fluent communication to occur not just amongst the organization members, but also between customers. Therefore official verbal communication is not a problem for KFC ©. Informal communication allows members of the organization to strengthen their social bond. Through private conversation, staffs can share common interests and sympathy other than their business conversation. Such behavior virtually improves the relationship amongst workers and increase productivity and efficiency in their production process. Cultural bonding (same culture) allows the members to take coordinated actions. However, there exists undesirable informal communication with members of different ethnic and cultural groups. Existing discrimination or isolation against minor ethic group is officially hard to identify. So members need to gain the ability to communicate with all members without discrimination. This can be done through training programme or national education. Management of knowledge resources Effective Knowledge management directly leads to the development of organizations. It deals with the real world execution including organizational adaptation, survival and competence against environmental changes. It focuses on doing the right things instead of doing things right. Ongoing training programme of KFC © mentioned above is a good example of the organizations effort to manage knowledge resources. Apart from the training programme, KFC © introduces its members regular performance reports to seek developmental potentials. Through this process, workers can be aware of their companys position in the market and will be motivated or instructed to find a solution for development. Senior members of the KFC © also take part in seminars and conferences for technical and strategic breakthrough. These activities allow them to manage their sub-groups more efficiently. Group Dynamics In an organization where teams of human resources are needed to achieve goals and provide innovative products and services, effective team communication is crucial; this is called group dynamics. It is also the ways each person functions to create in total a corporative atmosphere and achieve common goal. The KFC © has appreciated the concept of the importance of individuals thinking and meaning to produce collective team thinking and has quoted: For us, diversity is not a target its a way of life and a way of doing business. Everyone can and does make a difference in our organization (Yum! Brands, Inc.) The organization believes in the importance of actively seeking diversity (Yum! Brands, Inc.) in everyone, meaning that everyone has the potential to participate in solving problems, servicing customers and creating richer culture for the work environment. In a diverse group, of both culture and character, it is easy to have disagreements and conflicts that may need to b e managed rather than ignored. In reaction to such problem, the concept called norms can be put to action; norms are the expectations for behavior of all members working within the team (Renz and Greg, 2000) in other words ground rules for teams. Explicit norms will make it easier for members to commit to appropriate behavior and avoid unnecessary conflict. (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 169) Table 1, below, shows some possible norms that could be considered by a team that values consensus decision making and wants its members to feel secure enough to express feelings and reveal thought. In other words, norms of high trust and openness to others ideas are vital for team learning, and ensure that the teams energy and intelligence are not wasted (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 169). Table 1: Possible norms to encourage openness. A Start and finish on time. B Attend all meetings. C Maintain co nfidentiality. Note anything you regard as confidential to ensure that it is not discussed outside the meeting. D Make sure we understand what we will each do and bring to the next meeting. E See one another as equal, i.e. set seniority aside. F See differences as an asset. G Avoid blaming one person. H Learn from mistakes. (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 388) Meeting management A meeting is the only place a group really exists and takes action as a group, not just as separate individuals (Schemerhorn, 1989) (ChaseP, 2003) There are number of advantages that meetings provide: An opportunity to share ideas and information and contribute ones thought before a decision is made. A human face for the organization. Interaction between members and solutions to problems can be offered productively. Opportunities to co-ordinate and co-operate. Increase individuals acceptance, build morale, commitment, and create a sense of belonging. For something that produces vast outcomes, board meetings are held only less than ten times annually; therefore, it is important to balance the structure of the meetings and manage interaction effectively and efficiently. The importance of correct orientation within the board meetings is appreciated by the KFC © and conducts responsibility: In preparation for meetings, Directors are advised to review t he materials that are sent to Directors in advance of those meetings. The Board believes it is critical for members to have materials on topics to be discussed sufficiently in advance of the meeting date and for Board members to be kept abreast of developments between Board meetings (Yum! Brandsinc., à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 6). This makes sure everyone understands the meetings purpose and ensures the meeting is both productive and satisfying. To make the meeting more productive, the committee may request any officer or employee of the Company or the Companys outside counsel or independent auditors to attend a meeting of the committee (à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 2). This encourages diversity among the meeting participants and sharing of free and useful ideas. The full Board should engage in discussions on strategic issues and ensure that there is sufficient time devoted to Director interchange on these subjects (à ­Ãƒâ€¦Ã‚ ½Ã‹ Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 7). Stakeholders Stakeholders for a corporate would include employees, employers, suppliers, customers, society, shareholders, etc. who can affect or be affected by the actions of the business. The interests for each stakeholder are different, and it is for the corporate to appropriately reach them. Like almost every other corporate in the world, KFC © uses internet website https://www.kfc.com/ to reach all its stakeholders at least for the initial phase, such as contact. For the customers, the comprehensive interests, such as the value, quality, customer care and ethical products (Wikipedia The Free Encyclopedia), are guided in the KFC © homepage within the Nutrition link. Legible guides to nutrition, chicken food allergies and exchange list (a meal planning system developed by dietitians primarily for people with diabetes ( ©Copy Right 2010 KFC)) are targeted for customers. For suppliers, the Supplier Code of Conduct is on display in the Social Responsibility link. C ompliance with Laws and Regulations, Employment Practices, Audit and Inspections, and Application ( ©Copy Right 2010 KFC) are explained in detail. For the benefit of the society, Packaging and the Environment, and Animal Welfare Program are explained as well. In the details are shown: KFC ©s commitment to the environment as [they] are to [their] food and customers ( ©Copy Right 2010 KFC), and the humane treatment of animals ( ©Copy Right 2010 KFC) that involves a farm level audit program leading in the areas of poultry care and handling ( ©Copy Right 2010 KFC). Networks For the network between the corporate and the people outside the business, communication is open to be reached through the contact revealed in the Contact Us link. KFC © promotes its openness in inviting new employees for numerous positions, such as assistant managers, general manager, shift supervisor and team members, to join their family. Videos filmed by current employees that reflect on their life at KFC © are available for everyone to watch on their site, allowing second-hand experience prior to applying. Conclusion In a popular, global scale corporate like KFC ©, a community is formed with every individual who take part in the business, from customers to CEO. In such vast community, communication performs a very important role in allowing a fluent and efficient production of goods and services. A good communication is also required in order to exchange information between people with same interest and different culture. Because KFC © appreciates the need for cultural diversity in its corporate, their attention to communication among employees is underscored. Punctual meetings are needless to say and are met every time, as compulsory, with bold pre-notification. To make the meetings as productive as possible, many means are incorporated. The means to avoid conflict within the company required a special form of communication called norms. This allowed a civilized compromise to take place between people with different ideas, leading to even better result. Good means of communication within a corporate brings satisfaction to the customers needs and the business.

Questions On The Practice Of The Midwifery - 1434 Words

Task A (1.1, 1.2) Framing Questions for Research The aim of the task is to be able to demonstrate sustained focus on investigatory questions while using a range of sources. Therefore this task will emphasize on midwifery as a specific career option and produced questionnaire of 5 question as to why students of the class as chosen Midwifery as a career path. Questionnaire template: 1. Why have you decided to choose midwifery as your career path? 2. What is the role of a midwife? 3. How would you recognise and cope with stress while training to become a midwife? 4. Why do you think you would be a good midwife? 5. Why should you be given a place on the midwifery course? Task B (2.1) Reading Techniques Question 1 Within this task the aim is to research 5 specific courses for a UCAS application. 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The Nursing Midwifery Board of Australia (NMBA) is the primary organisation that works to develop standards, codes and guidelines for the nursing and midwifery profession as well as registering nurses and nursing studentsRead MoreResearch Critique Research Paper1710 Words   |  7 Pagesnursing and midwifery graduates uptake of social media’, International Journal of Nursing Practice, no. 22, pp. 197–204, doi:10.1111/ijn.12411 Specific critique area Answer Explain the purpose of the study. Use the PICO or PICo format to identify the research question. (150 words) This study does not pose a clear research question, but makes a declarative question that identifies the purpose of the research as follows: ‘Do you use social media? A study into new nursing and midwifery graduates’

Autobiography Of An Ex Colored Man Essay - 1449 Words

The Autobiography of an Ex-Colored, Still-Clueless Man The narrator of The Autobiography grows up his whole life thinking that he is white. It is not until one fateful day in school where a teacher indirectly tells him that he is black that he finds out. This revelation, which he himself describes as â€Å"a sword-thrust† (Johnson 13), suggests a transformation, a great change, a development in the Ex-Colored Man’s racial consciousness in the future. However, as M. Giulia Fabi says, â€Å"[The ECM’s] proclaimed loyalty to his ‘mother’s people’ is continuously undercut by his admiration for and identification with mainstream white America† (375). She also indicates how when contrasted with previous passers, â€Å"the Ex-Colored Man’s oft-noted cowardice,†¦show more content†¦However, if he’s unaware of it, then it could happen again in the future and he, having learned nothing from his past because of this obliviousness, will still be unaware of it in the future. 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The Dichotomy Over Civilian Gun Control - 1256 Words

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Do Less Blacks Than Their Fell Essay Example For Students

Do Less Blacks Than Their Fell Essay Do less blacks than their fellow white Americans use the web? According to the Pew Study on Internet Usage , the answer is yes, but this study is also quick to point out that its not merely color, its a mixture of things. However, according to Leonce Gaiter , author of Is the Web too Cool for Blacks, the web mocksour fundamental beliefs, our core desires. (p 643) Gaiter flatly states that the majority of white Americans have an ignorance for black culture. He does not take the time to address the other legitimate reasons accounting for the black deficiency, but continues to rattle on about prejudice and racism, not even stopping to document proper sources. Have morals and values changed in America and left blacks behind? According to Gaiter, the web cant help us achieve our 50s and 60s ideals (p 643). Blacks still want the traditional American Dream. Well, what is the traditional American Dream? Perhaps, the dream is to have a nice car and house, and a good job. But in contrast to Gaiter, I believe that these are the same things we want today. Nothing has changed except for the fact that entrepreneurs have emerged with the growth of the Web. People are finding ways to make money from avenues they never dreamed of. The American Dream as we know it has not vanished or been left behind, it has simply been revised to include family time and personal goals. Although racism has decreased in society today, it still is a threat to getting people on the Web. Nowadays, blacks are not the only one being discriminated against-its all minorities. In studies conducted, of the online community, only 23% are non-white. Because of this, non-whites are uncomfortable with the fact that they may converse with those who under normal circumstances would show prejudice against them. President Clinton stated that his goal was to have a computer in every home by the end of his term. But how many people will want to access the web if it is considered white? Gaiter stated that the web is considered white and therefore people stay away to avoid trouble, even if they are offered the opportunity. The only problem that Leonce Gaiter did not fully address is economics. With the amount of people on government assistance growing everyday, economics poses as a big problem. Studies have shown that of the majority of those who do not use the web at least 35% were at an economic disadvantage. How can this problem of economics be solved? One of the key answers is going to be to lower the price of computers and to make Web access cheap and accessible, so that everyone will have the opportunity to advance technologically. If this problem is taken care of, more blacks and other minorities will take advantage of the web. Everyone deserves the change to see what the web has to offer. When people can get past their differences and see the potential this has to offer, life will explode with possibilities!