KFC Communication in Franchise Restuarants - Free Essay Example

Sample details Pages: 7 Words: 2027 Downloads: 1 Date added: 2017/06/26 Category Marketing Essay Type Analytical essay Did you like this example? This report attempts to look at the importance of communication in the world of one of the biggest franchise restaurant that is located in global scale, KFC. KFC is a fast food restaurant chain based in the United States. KFC has been a brand and operating segment, termed a concept of Yum! Brands , Inc since 1997. Don’t waste time! Our writers will create an original "KFC Communication in Franchise Restuarants" essay for you Create order The main aspects of business covered in this report are: business demographics, organizational goals, organizational culture and ethics, management of knowledge resources, group dynamics, meeting management, stakeholders, and networks. Communication is required both within and outside the corporate in order for the employers and the employees to get involved in as efficient and productive interaction and operation. Good communication enables accompany to locate and target its stakeholders and relate to them. I believe for a corporate to grow successfully, it must appreciate the vitality of communication training. There may be special procedures to prevent arguments, reasons to or not to employ people with diverse background, and such. Business Demographics Business demography is one of the key factors affecting business success. This is because businesses necessitate the differentiation of their products, depending on different characteristics of the population. KFC needs to find its own business demographics to attract customers in many ways. One example of their business demographics usage is the location of its shops. KFC used the demographics of local population and families to locate their stores in the optimal place possible. In a region, the whole building is being run as KFC restaurant (E.g. Quay St, Auckland Central), while some KFC shops are located within the Westfield, or other bigger markets. (E.g. Edmonton Rd, Te Atatu, Auckland) It is likely that the prosperity of each shop has varied the population of the potential customers, and considering those demographics, the company would have resulted the number to decide its shop sizes. Meanwhile, as people request more of nutrition information and processing methods ab out the products, KFC followed the customers needs to communicate with these potential customers. Theyve used methods of: Website https://www.kfc.co.nz/index.cfm?contentNodeID=423 Leaflet within the newspapers Television advertisement Since demographics are the statistical analysis used to identify markets for their goods and services, such communication method was an attempt to adapt into the market regarding to the business demographics (increased number of people requiring more information about the product). Such communication process promotes KFC to attract more customers, as theyve made their products more reliable, and this can ultimately result into the business growth. Organizational Goals NZ based KFC ©s main goal is to create the tastiest and best-loved chicken in New Zealand ( ©Copy Right 2010 KFC). To share the business objectives with all the staffs and the managers of the chain restaurants within New Zealand, KFC © uses several kinds of methods to communicate with their employees. Training programme: Every single KFC staff, even a part-time worker, needs to go through the training programme for the first few weeks of their work. However, the company continues the training throughout the entire career with KFC, providing life skills, technical skills, management skills and leadership coaching. One main reason for such intense training programme of KFC is to strengthen their sense of ownership, which includes holding firm on their business goals ( ©Copy Right 2010 KFC). Employees who went through these training programme will therefore concentrate on creating the tastiest and best-loved chicken (e.g. managers instruct staffs to use better-quality oil, part-time workers pay extra attention in food hygiene). Organizational culture and ethics Nowadays, the world is very much globalized that organizations inevitably encompass people from different culture and ethnic groups. It is the organizations role to have no barriers against individuals with different backgrounds. KFC New Zealand © requires all members of the organization to use English as their official language. To testify this, they have job interviews before they employ the workers. Such process is to allow fluent communication to occur not just amongst the organization members, but also between customers. Therefore official verbal communication is not a problem for KFC ©. Informal communication allows members of the organization to strengthen their social bond. Through private conversation, staffs can share common interests and sympathy other than their business conversation. Such behavior virtually improves the relationship amongst workers and increase productivity and efficiency in their production process. Cultural bonding (same culture) allows the members to take coordinated actions. However, there exists undesirable informal communication with members of different ethnic and cultural groups. Existing discrimination or isolation against minor ethic group is officially hard to identify. So members need to gain the ability to communicate with all members without discrimination. This can be done through training programme or national education. Management of knowledge resources Effective Knowledge management directly leads to the development of organizations. It deals with the real world execution including organizational adaptation, survival and competence against environmental changes. It focuses on doing the right things instead of doing things right. Ongoing training programme of KFC © mentioned above is a good example of the organizations effort to manage knowledge resources. Apart from the training programme, KFC © introduces its members regular performance reports to seek developmental potentials. Through this process, workers can be aware of their companys position in the market and will be motivated or instructed to find a solution for development. Senior members of the KFC © also take part in seminars and conferences for technical and strategic breakthrough. These activities allow them to manage their sub-groups more efficiently. Group Dynamics In an organization where teams of human resources are needed to achieve goals and provide innovative products and services, effective team communication is crucial; this is called group dynamics. It is also the ways each person functions to create in total a corporative atmosphere and achieve common goal. The KFC © has appreciated the concept of the importance of individuals thinking and meaning to produce collective team thinking and has quoted: For us, diversity is not a target its a way of life and a way of doing business. Everyone can and does make a difference in our organization (Yum! Brands, Inc.) The organization believes in the importance of actively seeking diversity (Yum! Brands, Inc.) in everyone, meaning that everyone has the potential to participate in solving problems, servicing customers and creating richer culture for the work environment. In a diverse group, of both culture and character, it is easy to have disagreements and conflicts that may need to b e managed rather than ignored. In reaction to such problem, the concept called norms can be put to action; norms are the expectations for behavior of all members working within the team (Renz and Greg, 2000) in other words ground rules for teams. Explicit norms will make it easier for members to commit to appropriate behavior and avoid unnecessary conflict. (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 169) Table 1, below, shows some possible norms that could be considered by a team that values consensus decision making and wants its members to feel secure enough to express feelings and reveal thought. In other words, norms of high trust and openness to others ideas are vital for team learning, and ensure that the teams energy and intelligence are not wasted (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 169). Table 1: Possible norms to encourage openness. A Start and finish on time. B Attend all meetings. C Maintain co nfidentiality. Note anything you regard as confidential to ensure that it is not discussed outside the meeting. D Make sure we understand what we will each do and bring to the next meeting. E See one another as equal, i.e. set seniority aside. F See differences as an asset. G Avoid blaming one person. H Learn from mistakes. (ChaseP, 2003, à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 388) Meeting management A meeting is the only place a group really exists and takes action as a group, not just as separate individuals (Schemerhorn, 1989) (ChaseP, 2003) There are number of advantages that meetings provide: An opportunity to share ideas and information and contribute ones thought before a decision is made. A human face for the organization. Interaction between members and solutions to problems can be offered productively. Opportunities to co-ordinate and co-operate. Increase individuals acceptance, build morale, commitment, and create a sense of belonging. For something that produces vast outcomes, board meetings are held only less than ten times annually; therefore, it is important to balance the structure of the meetings and manage interaction effectively and efficiently. The importance of correct orientation within the board meetings is appreciated by the KFC © and conducts responsibility: In preparation for meetings, Directors are advised to review t he materials that are sent to Directors in advance of those meetings. The Board believes it is critical for members to have materials on topics to be discussed sufficiently in advance of the meeting date and for Board members to be kept abreast of developments between Board meetings (Yum! Brandsinc., à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 6). This makes sure everyone understands the meetings purpose and ensures the meeting is both productive and satisfying. To make the meeting more productive, the committee may request any officer or employee of the Company or the Companys outside counsel or independent auditors to attend a meeting of the committee (à ­Ãƒâ€¦Ã‚ ½Ã‹Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 2). This encourages diversity among the meeting participants and sharing of free and useful ideas. The full Board should engage in discussions on strategic issues and ensure that there is sufficient time devoted to Director interchange on these subjects (à ­Ãƒâ€¦Ã‚ ½Ã‹ Å"à ¬Ãƒâ€šÃ‚ Ã‚ ´Ãƒ ¬Ã‚ §Ã¢â€š ¬: 7). Stakeholders Stakeholders for a corporate would include employees, employers, suppliers, customers, society, shareholders, etc. who can affect or be affected by the actions of the business. The interests for each stakeholder are different, and it is for the corporate to appropriately reach them. Like almost every other corporate in the world, KFC © uses internet website https://www.kfc.com/ to reach all its stakeholders at least for the initial phase, such as contact. For the customers, the comprehensive interests, such as the value, quality, customer care and ethical products (Wikipedia The Free Encyclopedia), are guided in the KFC © homepage within the Nutrition link. Legible guides to nutrition, chicken food allergies and exchange list (a meal planning system developed by dietitians primarily for people with diabetes ( ©Copy Right 2010 KFC)) are targeted for customers. For suppliers, the Supplier Code of Conduct is on display in the Social Responsibility link. C ompliance with Laws and Regulations, Employment Practices, Audit and Inspections, and Application ( ©Copy Right 2010 KFC) are explained in detail. For the benefit of the society, Packaging and the Environment, and Animal Welfare Program are explained as well. In the details are shown: KFC ©s commitment to the environment as [they] are to [their] food and customers ( ©Copy Right 2010 KFC), and the humane treatment of animals ( ©Copy Right 2010 KFC) that involves a farm level audit program leading in the areas of poultry care and handling ( ©Copy Right 2010 KFC). Networks For the network between the corporate and the people outside the business, communication is open to be reached through the contact revealed in the Contact Us link. KFC © promotes its openness in inviting new employees for numerous positions, such as assistant managers, general manager, shift supervisor and team members, to join their family. Videos filmed by current employees that reflect on their life at KFC © are available for everyone to watch on their site, allowing second-hand experience prior to applying. Conclusion In a popular, global scale corporate like KFC ©, a community is formed with every individual who take part in the business, from customers to CEO. In such vast community, communication performs a very important role in allowing a fluent and efficient production of goods and services. A good communication is also required in order to exchange information between people with same interest and different culture. Because KFC © appreciates the need for cultural diversity in its corporate, their attention to communication among employees is underscored. Punctual meetings are needless to say and are met every time, as compulsory, with bold pre-notification. To make the meetings as productive as possible, many means are incorporated. The means to avoid conflict within the company required a special form of communication called norms. This allowed a civilized compromise to take place between people with different ideas, leading to even better result. Good means of communication within a corporate brings satisfaction to the customers needs and the business.

Questions On The Practice Of The Midwifery - 1434 Words

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Autobiography Of An Ex Colored Man Essay - 1449 Words

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The Dichotomy Over Civilian Gun Control - 1256 Words

Junie Kim AP Capstone Seminar Lewandowski 30 November 2015 Individual Research Report For decades, the United States has been split by a dichotomy over civilian gun control. â€Å"Gun control is the term used to describe how firearms may be legally produced, sold, and used,† (Gale). As stated in the Second Amendment of the U.S. Constitution, â€Å"‘A well regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms, shall not be infringed,† (Gottesman/Brown). However, â€Å"research seems to indicate that owning a gun or even just seeing one [can] change how people behave,† (Striepe). Studies have shown that weapons negatively affect the individual’s psychological processes. Actions of aggression or agitation have been shown to increase during experimental situations in which guns are in view of the subject. The purpose of this project was to determine the extent of how ownership of guns and other weapons could create conflict, and to propose a solution t o minimize these consequences. By studying how weapons can affect humans intrinsically and psychologically by slowly changing behaviors and beliefs over time, insight can be gained on the true dangers of gun ownership. This scientific approach also provided a look at the deeper consequences of civilian weapon control, allowing for further refinement in the creation of a solution to reverse the effects of gun control in the future. In 1967, Leonard Berkowitz and Anthony LePageShow MoreRelatedThe Niger Delta Struggles: Its Implications for Resource Control.17990 Words   |  72 PagesTOPIC: THE NIGER DELTA STRUGGLES: ITS IMPLICATIONS FOR RESOURCE CONTROL. A HISTORICAL OVERVIEW OF THE STUDY The Niger Delta region, Nigeria s oil belt has been the site of a generalized ethnic and regional struggle for self-determination since 1998, the location of often-violent confrontations between local ethnic communities and agents of the Nigerian state and oil companies involved in the extraction and exploitation of oil in the area. What began as community agitationRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pagesdeploy to demarcate historical epochs, the twentieth century does not appear to be a very coherent unit. The beginnings and ends of what we choose to call centuries are almost invariably years of little significance. But there is little agreement over when the twentieth century c.e. arrived, and there were several points both before the year 2000 (the collapse of the Soviet Union, the reunification of Germany, the surge of globalization from the mid-1990s) and afterward (9/11, or the globalRead MoreEssay about Phd Comprehensive Exam. in Leadership15004 Words   |  61 Pagesqualitative and quantitative research methods. There seems to be almost universal agreement as to the epistemological and theoretical roots of each methodology. There is however, substantial disagreement as to the appropriateness of one methodology over the other. â€Å"The researcher’s view of reality is the cornerstone to all other assumptions, that is, what is assumed here predicates the researcher’s other assumptions† (Holden Lynch, 2004). Both quantitative and qualitative methodologicalRead MoreLibrary Management204752 Words   |  820 Pages. . . 168 Delegation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Centralization and Decentralization . . . . . . . . . . . . . . . 170 Unity of Command . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Span of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Line and Staff Positions . . . . . . . . . . . . . . . . . . . . . . . . 174 Coordination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Coordinating Mechanisms Read MoreFundamentals of Hrm263904 Words   |  1056 PagesOrganization 199 Evaluating Training and Development Effectiveness 199 Evaluating Training 199 Performance-Based Evaluat ion Measures 200 Post-Training Performance Method 200 Pre-Post-Training Performance Method 201 Pre-Post-Training Performance with Control Group Method 201 International Training and Development Issues 201 Cross-Cultural Training 201 Development 202 Summary 203 Demonstrating Comprehension: Questions for Review 203 Key Terms 204 205 HRM Workshop Linking Concepts to Practice: Discussion

Do Less Blacks Than Their Fell Essay Example For Students

Do Less Blacks Than Their Fell Essay Do less blacks than their fellow white Americans use the web? According to the Pew Study on Internet Usage , the answer is yes, but this study is also quick to point out that its not merely color, its a mixture of things. However, according to Leonce Gaiter , author of Is the Web too Cool for Blacks, the web mocksour fundamental beliefs, our core desires. (p 643) Gaiter flatly states that the majority of white Americans have an ignorance for black culture. He does not take the time to address the other legitimate reasons accounting for the black deficiency, but continues to rattle on about prejudice and racism, not even stopping to document proper sources. Have morals and values changed in America and left blacks behind? According to Gaiter, the web cant help us achieve our 50s and 60s ideals (p 643). Blacks still want the traditional American Dream. Well, what is the traditional American Dream? Perhaps, the dream is to have a nice car and house, and a good job. But in contrast to Gaiter, I believe that these are the same things we want today. Nothing has changed except for the fact that entrepreneurs have emerged with the growth of the Web. People are finding ways to make money from avenues they never dreamed of. The American Dream as we know it has not vanished or been left behind, it has simply been revised to include family time and personal goals. Although racism has decreased in society today, it still is a threat to getting people on the Web. Nowadays, blacks are not the only one being discriminated against-its all minorities. In studies conducted, of the online community, only 23% are non-white. Because of this, non-whites are uncomfortable with the fact that they may converse with those who under normal circumstances would show prejudice against them. President Clinton stated that his goal was to have a computer in every home by the end of his term. But how many people will want to access the web if it is considered white? Gaiter stated that the web is considered white and therefore people stay away to avoid trouble, even if they are offered the opportunity. The only problem that Leonce Gaiter did not fully address is economics. With the amount of people on government assistance growing everyday, economics poses as a big problem. Studies have shown that of the majority of those who do not use the web at least 35% were at an economic disadvantage. How can this problem of economics be solved? One of the key answers is going to be to lower the price of computers and to make Web access cheap and accessible, so that everyone will have the opportunity to advance technologically. If this problem is taken care of, more blacks and other minorities will take advantage of the web. Everyone deserves the change to see what the web has to offer. When people can get past their differences and see the potential this has to offer, life will explode with possibilities!

Responsibility Prominent Fast Restaurants -Myassignmenthelp.Com

Question: Discuss About The Responsibility Prominent Fast Restaurants? Answer: Introducation The prime objectives or the values that are required to be fulfilled by the business firm for attaining the desired goals and targets are social responsibilities and corporative ethics. These objective are empirical players in the organizational structure and in the execution of the operations and functions. Cotton on Foundation Wrap-up Volunteering charity based marathon was one of my personal experience that has been considered here as an example. The marathon was organized for raising funds for the communities who faced natural disasters such as drought and flood. Cotton on a foundation is one of the non-profit organization working for bringing improvements in the in the living conditions of required communities. As per my analysis, it has been executed that the video is focused on offering education to the backward and poor communities in Southern Uganda. The prime mission of the foundation is to develop 20,000 educational places by the end of 2020. At present, the association is having a number of 4285 students and has a dream of increasing this number to 20,000 (Cotton on foundation 2013). And for that, the business entity is making partnerships with the number of other organizations and also participates in various events for promotion and spreading awareness about the cause. The Global Poverty Project and the Global Citizen festival in New York City are two examples of such partnerships of the foundation (Morgan et al., 2016). Apart from this, I also noted the organization also organized a marathon in Australia in which 21,893 runners par ticipated and an amount of $ 9, 63,083 was raised. Cotton on Foundation Coffee project Another experience is of volunteering the charity event that was organized for raising fund for the communities suffering from malnutrition. It was a sports event. As per my analysis, it has been noted that the presented video is focusing on a belief that a seed of thought can be proven beneficial and can create the difference to the humanity. If this thoughtful seed is further grown, will reap fruitful outcomes and will nurture and improve the lives of the communities (Olsen, Popovich and Brenock, 2016). This thought is under process by the name of coffee webale and the organizations prime mission is to develop a sustainable Mannya in Southern Uganda. For which the foundation has planted coffee and cocoa plants (Cotton on foundation 2013). This is also developing layering infrastructure for productive and sustainable farms and also a provision of educational services is done for the villagers of Mannya for generating employment and income. The profit earned from the farming is invested in the farms so as to bring changes in the lives of the communities in Mannya. Cotton on Foundation we empower we end poverty The prime objective presented in the video is empowering the communities and ending the poverty of the communities in Southern Uganda. As per my analysis, it has been noted that the above-mentioned objective has been also considered as one of the major and biggest causes supported by cotton on a foundation. Some of the biggest issues on which the foundation is focusing are curing the communities of Mannya village that infected from HIV Aids, illiteracy, drinking facilities (Stromquist and Monkman, 2014). After analyzing the video I observed that only 26% of the people were able too clear their final school exams and due to which the literacy level was too level and was one of the biggest reason for the bad living conditions of the communities in Mannya. All these bad conditions were making the future of the people uncertain. And hence the mission of Mannya was named as Mannya mission impossible (Cotton on foundation 2013). With the support of the 1000 stores all over the world and lo ve and support of the followers and customers are the two integral factors that have been considered as the main motivations for solving the issues of these communities (Hirst, Thompson and Bromley, 2015). Another initiative that has been observed by me while analyzing the video is that the foundation is dedicating 100% of the proceeds generated from the sale of water bottles, bracelets, and bags. Moreover, the association is getting motivated from the millennium goals and four pillars of this project are health, education, infrastructure, and sustainability. Increase in the number of people inclining towards western culture is one of the impact of globalization and is also one of my personal experiences. On the basis of my analysis, it has been concluded that the presented video is concentrated on the issues faced due to globalization in the fashion industry. The presented video comprises of the example of the city of Dacca that is the capital of Bangladesh that has a crowd of 4 million people that are engaged in the textile sector (Pumpkin Interactive 2011). The business of clothing and fashion is executed from last many decades but due to the emergence of globalization number of changes in the manufacturing and designing pattern in the last two decades has evolved. After analyzing the video I observed that the designing process of the clothes is carried out at the worlds richest economies and the process of manufacturing at some of the poorest countries. And computerization and the internet are the two players that have been used for bringing down the prices of high street fashion (Hall and Fenelon, 2015). The city of Dacca have the population engaged in the textile industry and it has also been observed that these labors are paid one-fiftieth of the American or European counterparts and this is one of the biggest reason for each and every fashion retailer to make manufacturing and designing in Bangladesh. It has also been noted that the economy is ranked in the third position and has a dream of attaining the first rank in near future. The Bribery Aisle: How Wal-Mart Used Payoffs to Bribe Its Way Through Expansion in Mexico On the basis of the presented video, it has been analyzed the given scenario is concentrated in the bribery case of Wall mart and this was executed by the entity for expanding the business activities in the city of Mexico. I analyzed that the business entity did miss-conduct and the unethical means adopted by the pioneers of the entity for violating the bribery case in Mexico. The video also comprised of an example that is based on the Bodega Aurrera supermarket in Mexico. This case has been considered as one of the controversial scenarios as the supermarket was built in the shadow of the revealed cultural landmark that is the ancient pyramids of Teotihuacan and to stop the construction of this supermarket. A protest was made by the civilians of the city of Mexico to stop the construction (Verger, Altinyelken, and Novelli, 2018). The citizens pleaded for not violate the cultural heritage of the city, hunger strikes were also organized by the crowd but the entity bribed the governing officials by offering them an amount of $ 200,000 (Through Expansion in Mexico 2012). The presented video concludes that the offerings of this amount were made so as to buy the zoning map and also the compliant officer was bribed in this case. A further investigation was also made by the US justice department so as to find that whether the entity has violated the corrupt practices act and that will be considered as a crime according to the American corporations (Crane and Matten, 2016). I analyzed that David Barton a New-York times reporter was the person who broke the story and wrote about the bribery case. After summing up the above-presented videos it has been analyzed that the presentations are made for various social issues that are affecting the communities all around the world. References Cotton on foundation, 2013, 2013 Cotton on foundation wrap up, Assessed on 1st February 2018, https://www.youtube.com/watch?v=L6KKXXuXuS8. Cotton on foundation, 2013, Cotton on foundation We empower, we end poverty, Assessed on 1st February 2018, https://www.youtube.com/watch?v=aY_9Y527LVM. Cotton on foundation, 2013, You sip; we sow Cotton on foundation Coffee project, Assessed on 1st February 2018, https://www.youtube.com/watch?v=Bupv47wNN3A. Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press. Hall, T.D. and Fenelon, J.V., 2015. Indigenous peoples and globalization: Resistance and revitalization. Routledge. Hirst, P., Thompson, G. and Bromley, S., 2015. Globalization in question. John Wiley Sons. Morgan, C.J., Widmar, N.O., Yeager, E.A., Downey, W.S. and Croney, C.C., 2016. Perceptions of Social Responsibility of Prominent Fast Food Restaurants. Modern Economy, 7(06), p.704. Olsen, P.E., Popovich, K. and Brenock, A., 2016. Singer Neil Young Boycotts Starbucks Over Vermont's GMO Labeling Law. Journal of Case Studies, 34(2), pp.63-74. Pumpkin Interactive, 2011, Issues in globalization: How fair is fashion? Assessed on 1st February 2018, https://www.youtube.com/watch?v=3YAUvDmMGMI. Stromquist, N.P. and Monkman, K. eds., 2014. Globalization and education: Integration and contestation across cultures. RL Education. Through Expansion in Mexico, 2012, The Bribery Aisle: How Wal-Mart Used Payoffs to Bribe Its Way Through Expansion in Mexico, Assessed on 1st February 2018, https://www.youtube.com/watch?v=hmr6uHjoV8o. Verger, A., Altinyelken, H.K. and Novelli, M. eds., 2018. Global education policy and international development: New agendas, issues and policies. Bloomsbury Publishing.